1. INTRODUCTION
Welcome to Illuminated Story ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website, platform, services, and products (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
Back to top ↑2. ACCEPTANCE OF TERMS
2.1. By using our Services, you represent and warrant that:
You are at least 18 years of age or the age of majority in your jurisdiction
You have the legal capacity to enter into binding contracts
You will comply with all applicable laws and regulations
All information you provide is accurate and current
2.2. Parental Consent: If you are between the ages of 13 and 18 (or the age of majority in your jurisdiction), you may only use the Services with the involvement and consent of a parent or legal guardian. If we discover that we have collected personal information from a child under 13 without parental consent, we will delete that information immediately.
Back to top ↑3. ACCOUNT REGISTRATION AND SECURITY
3.1. Account Creation: To access certain features of our Services, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate and current.
3.2. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use of your account.
3.3. Account Suspension: We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion.
Back to top ↑4. USE OF SERVICES
4.1. License Grant: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for business purposes in accordance with these Terms.
4.2. Prohibited Uses: You agree not to:
Use the Services for any illegal purpose or in violation of any laws
Violate or infringe upon the intellectual property rights of others
Transmit any harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable material
Attempt to gain unauthorized access to any portion of the Services or any systems or networks connected to the Services
Use any automated means (including bots, scrapers, or spiders) to access the Services
Interfere with or disrupt the Services or servers or networks connected to the Services
Impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity
Upload or transmit viruses, malware, or any other malicious code
Collect or harvest any personally identifiable information from the Services
Use the Services in any manner that could damage, disable, overburden, or impair the Services
4.3. Content Standards: Any content you submit, post, or display on or through the Services must comply with our community standards and content policies. We reserve the right to remove any content that violates these Terms.
Back to top ↑5. PAYMENT AND FEES
5.1. Pricing: All prices are listed in USD and are subject to change without notice. Current pricing is available on our website. We reserve the right to modify pricing at any time, with changes taking effect immediately for new customers or at the next billing cycle for existing subscription customers.
5.2. Payment Terms: Payment is due at the time of purchase unless otherwise specified. We accept major credit cards, debit cards, and other payment methods as indicated on our platform. By providing payment information, you authorize us to charge the specified payment method for all fees incurred.
5.3. AUTOMATIC RENEWAL NOTICE (For Subscription Services):
IMPORTANT: IF YOU PURCHASE A SUBSCRIPTION SERVICE, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD (monthly, quarterly, or annually as applicable) UNLESS YOU CANCEL BEFORE THE RENEWAL DATE. BY AGREEING TO THESE TERMS, YOU AUTHORIZE US TO AUTOMATICALLY CHARGE THE PAYMENT METHOD ON FILE FOR THE THEN-CURRENT RENEWAL RATE PLUS ANY APPLICABLE TAXES. YOU WILL RECEIVE A REMINDER NOTIFICATION BEFORE EACH AUTOMATIC RENEWAL. YOU MAY CANCEL YOUR SUBSCRIPTION AT ANY TIME THROUGH YOUR ACCOUNT SETTINGS OR BY CONTACTING CUSTOMER SUPPORT AT [email protected]. CANCELLATION WILL TAKE EFFECT AT THE END OF YOUR CURRENT BILLING PERIOD.
5.4. Taxes: All fees are exclusive of applicable federal, state, local, or foreign taxes, levies, or duties. You are responsible for all applicable taxes.
5.5. Late Payment: If payment is not received by the due date, we reserve the right to: (a) suspend or terminate your access to the Services, (b) charge a late fee of 1.5% per month (or the maximum rate permitted by law, whichever is lower) on any overdue amounts, and (c) pursue collection of outstanding amounts.
5.6. No Refunds for Partial Periods: Unless otherwise stated in our refund policy, fees paid are non-refundable, and we do not provide refunds or credits for partial periods of service.
5.7. Chargeback Policy: If you initiate a chargeback or payment dispute with your financial institution without first contacting us to resolve the issue, we reserve the right to: (a) immediately suspend or terminate your account and access to all Services, (b) dispute the chargeback with evidence of service delivery and agreement to these Terms, and (c) pursue recovery of any costs associated with the chargeback, including but not limited to chargeback fees, legal fees, and lost revenue. Fraudulent chargebacks may result in permanent account termination and potential legal action.
Back to top ↑6. REFUND AND CANCELLATION POLICY
6.1. Refund Policy: We offer refunds within 30 days of purchase if you are not satisfied with our Services. To request a refund, please contact us at [email protected] with your order details and reason for refund.
6.2. Cancellation: You may cancel your subscription or service at any time through your account settings or by contacting customer support. Cancellations will take effect at the end of the current billing period, and you will retain access to the Services until that time.
6.3. Non-Refundable Items: The following are non-refundable:
Customized or personalized services that have been delivered
Digital downloads or content that has been accessed or downloaded
Services already rendered or products already delivered at time of cancellation request
6.4. EU/EEA Consumer Rights: If you are a consumer resident in the European Union or European Economic Area, you have additional mandatory rights that cannot be excluded: (a) Right of Withdrawal: You have 14 days to withdraw from your purchase without giving any reason, except for digital content where you have consented to immediate delivery and acknowledged loss of withdrawal rights. (b) Conformity Rights: For defective digital content or services that do not conform to the contract, you are entitled to have the content brought into conformity, receive a proportionate price reduction, or terminate the contract and receive a refund. (c) These rights apply in addition to any voluntary refund policy stated above.
Back to top ↑7. INTELLECTUAL PROPERTY RIGHTS
7.1. Ownership: All content, features, and functionality of the Services, including but not limited to text, graphics, logos, images, software, and design, are owned by Illuminated Story or our licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
7.2. Restrictions: You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Services, except as follows:
Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials
You may store files that are automatically cached by your web browser for display enhancement purposes
You may print or download one copy of a reasonable number of pages for your own personal, non-commercial use
7.3. User Content License: By submitting, posting, or displaying content on or through the Services, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such content in connection with operating and providing the Services.
7.4. Enhanced User Data Rights: You retain all ownership rights to any content, data, or materials you submit to the Services ("User Content"). The license granted in Section 7.3 is limited to the operation and improvement of the Services and does not transfer ownership. You may request deletion of your User Content at any time by contacting us at [email protected], and we will delete it within 30 days, except where retention is required by law or necessary to enforce these Terms. We will not use your User Content for marketing purposes without your explicit written consent. If you provide us with feedback or suggestions about the Services, we may use that feedback without obligation to you.
Back to top ↑8. PRIVACY AND DATA PROTECTION
8.1. Privacy Policy: Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data collection and use practices.
8.2. Data Security: We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8.3. GDPR Compliance: If you are located in the European Economic Area, you have certain rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, and erase your personal data.
8.4. EU/EEA Data Protection: For EU/EEA residents, we process your personal data in accordance with GDPR. Our lawful basis for processing includes: (a) performance of contract, (b) legitimate interests, and (c) your consent where required. You have the right to: access your data, rectify inaccurate data, erase your data ('right to be forgotten'), restrict processing, data portability, object to processing, and withdraw consent. You may lodge complaints with your local data protection authority. For international data transfers outside the EU/EEA, we use Standard Contractual Clauses approved by the European Commission or other approved transfer mechanisms. Complete details are in our Privacy Policy.
Back to top ↑9. DISCLAIMER OF WARRANTIES
9.1. AS-IS Basis: THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
9.2. No Guarantee of Results: We do not warrant that the Services will meet your requirements, be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness, or reliability of any content obtained through the Services.
9.3. No Professional Advice: The information provided through the Services is for general informational purposes only and should not be construed as professional advice. You should consult with appropriate professionals before acting on any information provided through the Services.
9.4. Consumer Protection Laws: Where applicable law prohibits the limitation or exclusion of warranties, representations, or liabilities, our liability will be limited to the maximum extent permitted by law. Nothing in these Terms limits or excludes any consumer rights that cannot be lawfully limited or excluded under your local consumer protection laws, including but not limited to rights under the Australian Consumer Law, European Union consumer protection directives, or similar legislation in your jurisdiction.
9.5. EU/EEA Mandatory Warranties: If you are a consumer in the European Union or European Economic Area, the warranty disclaimers in Sections 9.1-9.3 do not apply to the extent they would exclude or limit your mandatory statutory rights under EU consumer protection law. For digital content and services, we warrant that they will be of satisfactory quality, fit for purpose, and as described, in accordance with applicable EU consumer protection legislation.
Back to top ↑10. LIMITATION OF LIABILITY
10.1. Limitation of Damages: TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Illuminated Story, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
10.2. Cap on Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100 USD), WHICHEVER IS GREATER.
10.3. Exceptions: Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.
Back to top ↑11. INDEMNIFICATION
11.1. Your Indemnification Obligations: You agree to indemnify, defend, and hold harmless Illuminated Story, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
Your use of or inability to use the Services
Your violation of these Terms
Your violation of any rights of any third party
Your violation of any applicable laws or regulations
Any content you submit, post, or transmit through the Services
11.2. Process: We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.
Back to top ↑12. TERMINATION
12.1. Termination by You: You may terminate your account at any time by contacting customer support at [email protected] or through your account settings.
12.2. Termination by Us: We reserve the right to suspend or terminate your access to the Services at any time, with or without cause, with or without notice, effective immediately. Grounds for termination include but are not limited to:
Violation of these Terms
Fraudulent, abusive, or illegal activity
Extended periods of inactivity
Requests by law enforcement or other government agencies
Discontinuance or material modification of the Services
12.3. Effect of Termination: Upon termination, your right to access and use the Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity obligations, and limitations of liability. We are not obligated to retain your account information or content after termination, except as required by law. You remain responsible for all charges incurred prior to termination. If your account is terminated for cause, you will not be entitled to any refund of unused subscription fees or other prepaid amounts
Back to top ↑13. DISPUTE RESOLUTION
13.1. Informal Resolution: Before filing a formal claim, you agree to first contact us at [email protected] to attempt to resolve any dispute informally. We will attempt to resolve the dispute through good faith negotiations for a period of 30 days.
13.2. Binding Arbitration: Any dispute that cannot be resolved informally within 30 days shall be resolved through binding arbitration administered by a recognized arbitration provider in accordance with their Commercial Arbitration Rules. The arbitration will be conducted at a mutually agreed upon location or via video conference. The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.
13.3. Class Action Waiver: YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST Illuminated Story. This class action waiver applies to all claims brought under these Terms.
13.4. Governing Law and Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is headquartered, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of competent jurisdiction in the Company's principal place of business, and you consent to the personal jurisdiction of such courts.
13.5. Severability of Dispute Resolution: If any portion of this Section 13 is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining portions shall remain in full force and effect. If the class action waiver in Section 13.3 is found to be unenforceable, the arbitration provision in Section 13.2 shall remain valid and enforceable. If the arbitration provision is found to be unenforceable, any disputes shall be resolved exclusively in the courts as specified in Section 13.4, and all other provisions of these Terms shall remain in effect.
13.6. EU/EEA Consumer Exception: If you are a consumer resident in the European Union or European Economic Area, Sections 13.2 (Binding Arbitration) and 13.3 (Class Action Waiver) do not apply to you. You retain the right to bring disputes in the courts of your country of residence and to participate in collective actions as permitted under EU law. The mandatory consumer protection laws of your country of residence shall apply, and you may bring legal proceedings in the courts of your country of residence. The European Commission also provides an Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr for EU consumers wishing to resolve disputes online.
Back to top ↑14. THIRD-PARTY SERVICES AND LINKS
14.1. Third-Party Content: Our Services may contain links to third-party websites, services, or content that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
14.2. Third-Party Services: If you use any third-party services in connection with our Services, you agree to comply with their terms and conditions. We are not responsible for any third-party services or their integration with our Services.
Back to top ↑15. MODIFICATIONS TO TERMS
15.1. Right to Modify: We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website.
15.2. Notice of Changes: We will provide notice of material changes through email notification and/or a prominent notice on our website. Your continued use of the Services after changes constitutes acceptance of the modified Terms.
15.3. Rejection of Changes: If you do not agree to the modified Terms, you must stop using the Services and may terminate your account.
Back to top ↑16. GENERAL PROVISIONS
16.1. Entire Agreement: These Terms constitute the entire agreement between you and Illuminated Story regarding the Services and supersede all prior agreements and understandings.
16.2. Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
16.3. Waiver: No waiver of any term shall be deemed a further or continuing waiver of such term or any other term. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.
16.4. Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
16.5. Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics, public health emergencies, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
16.6. Survival: Provisions that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Back to top ↑17. CONTACT INFORMATION
If you have any questions about these Terms, please contact us:
Illuminated Story
Address: 17 Millicent Road, Langwarrin, Victoria 3910, Australia
Email: [email protected]
Phone: +61409007114
Website: https://illuminatedstory.com/
Back to top ↑18. ACKNOWLEDGMENT
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE NOT AUTHORIZED TO USE THE SERVICES.
Authorized Representative: Illuminated Story / Illuminated Story
Date: 2026-09-16
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